Cancellation policy

Some items in our store may be offered to you as a subscribe & save, a pre-order, or an Essentials+ membership. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Some items in our store may be offered to you as a subscription, a pre-order, or a membership. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscribe & Save
When you purchase a Subscribe & Save, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there or you can always email our support at hello@realgoodessentials.com

See our returns policy for more details on returns and refunds.

Essentials+
All credit cards can be used to pay for your membership. If the card we have on file for you that was used to pay for the membership is declined for payment of your Membership Fee, you must provide us a new card promptly or your membership will be canceled. If you provide us with a new card and are successfully charged, your membership period will be based on the original sign-up date and not the date of the successful charge. If you received your membership as a gift, please provide us your credit card or debit card through My Account so that we will be able to process your renewal payment, otherwise your membership will be canceled at the end of your monthly membership term.

FOLLOWING THE INITIAL SEVEN (7) DAY TERM OF YOUR MEMBERSHIP, YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW FOR ADDITIONAL MONTHLY TERMS UNLESS YOU NOTIFY REALGOOD ESSENTIALS OF YOUR DESIRE TO CANCEL YOUR MEMBERSHIP. YOU MAY TERMINATE THE MEMBERSHIP AUTOMATIC RENEWAL BY EMAILING ESSENTIALSPLUS@REALGOODESSENTIALS.COM OR THROUGH THE ONLINE PORTAL

UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE (CURRENTLY USD $29.98, BUT SUBJECT TO CHANGE) AND ANY TAXES, USING ANY CREDIT OR DEBIT CARD WE HAVE ON RECORD FOR YOU. 

WE AND OUR THIRD PARTY PAYMENT SERVICE PROVIDERS MAY REQUEST, AND MAY RECEIVE FROM YOUR PAYMENT CARD ISSUER UPDATED PAYMENT CARD INFORMATION, INCLUDING UPDATED PAYMENT CARD NUMBERS OR EXPIRATION DATES. IF WE OR OUR THIRD-PARTY PAYMENT SERVICE PROVIDERS RECEIVE UPDATED INFORMATION, WE MAY USE THAT INFORMATION TO PROCESS PAYMENT FOR YOUR APPLICABLE MEMBERSHIP RENEWAL FEE. YOUR PAYMENT CARD ISSUER MAY ALLOW YOU TO OPT OUT OF THIS SERVICE. PLEASE CONTACT YOUR PAYMENT CARD ISSUER FOR MORE INFORMATION.

If you allow your Membership to expire and then re-enroll in the Membership Program more than sixty (60) days later, your new Membership Fee will be equal to the current Membership Fee for new Members.

Full terms can be found here

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.